PileAxis
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Support

Help, in the open.

Report a bug, ask for a feature, or write to us privately. The issue tracker is public on GitHub, so you can see what has been reported, follow a fix, and add your voice to what comes next.

Report a bug

Something wrong, a number that looks off, a run that will not converge, a crash? Tell us what happened, what you expected, and how to see it again.

Open a bug report

Request a feature

A soil model, a pile type, a standard you need, a step it could save you. Name the reference or the worked example, if there is one.

Suggest a feature

Write privately

Confidential project data, engineering questions, licensing or your account: email us rather than posting in public.

admin@ramisoftsolutions.com

A good report

What helps us fix it quickly.

An issue that can be reproduced is an issue that gets fixed. A few minutes here saves days of back and forth.

Issues are public

Everything posted on GitHub can be read by anyone. Never attach a client's project as it is: rename the project, the client and the site first, or send it to us by email instead.

  1. Search the open issuesIt may already be reported. A thumbs-up on an existing issue tells us it matters to you too.
  2. Copy your version detailsIn the program, Help > About > Copy details, and paste them into the issue.
  3. Say what you did and what you sawThe steps, what you expected, and what happened instead. The message from the Run screen's log and a screenshot help.
  4. Attach the project if you canA .lpcj file that shows the problem is the fastest route to a fix, once nothing confidential is left in it.

In the program

Answers that are already on your computer.

The user's manual

Help > User's Manual, or F1: every method, equation, assumption and limit, a troubleshooting chapter, and the validation cases.

Report a Bug

Signed in, Help > Report a Bug prepares an email in your own mail program with a case number and, when it holds no Pro inputs, the project attached. Nothing is sent until you send it.

About

Help > About names the version, how the program was installed and what it runs on, with links to the privacy policy and terms.

Found a security problem?

Please do not open a public issue. Write to admin@ramisoftsolutions.com with what you found and how to reproduce it.